eMESA Live is a user-friendly, web-based application that makes it easy for end users to perform routine tasks, ranging from Work Orders to Requisitions and Planning and Scheduling. eMESA Live integrates seamlessly with the following systems:
eMESA Live is based on the subscription-driven Software as a Service (SaaS) delivery model. Under this model, eMESA Live users:
The SaaS Model also gives smaller organizations the opportunity to utilize the same powerful set of solutions as larger enterprise clients by drastically lowering the expense and time associated with implementing "hosted model" systems.
eMESA Live is available in both customer-hosted “OnSite” and DTS-hosted “OnDemand” delivery models, and includes the following features:
eMESA Live starts at just $20 per user, per month. That rate, paired with low implementation and adoption costs, makes eMESA Live a stand-out value in the EAM / CMMS industry.
The customer will be responsible for all hardware and any internal resources throughout. The customer is also responsible for reimbursing DTS for travel and expenses for any on-site visits.
eMESA Live can be used in a variety of ways by many different types of individuals within an organization:
eMESA stands for electronic Maintenance Execution Scheduling Accelerator. But since its inception, eMESA Live has grown to include production, finance, materials, warehousing and other crucial business areas.
eMESA Live currently runs primarily on a Microsoft platform. We prefer to use a system that provides a low Total Cost of Ownership (TCO). We currently recommend running eMESA on Windows Server 2003 with IIS 6.0 and SQL Server 2005.
eMESA Live Enterprise OnSite hardware requirements vary by how many concurrent users you will be expecting. We have done installations of 5 concurrent users all the way to 5,000 concurrent users. In some cases, only one server is required, in others, multiple servers for production, test and development instances are required. Please consult an eMESA™ System Engineer to determine your specific hardware requirements.
eMESA Live helps to:
Typically eMESA Live can be implemented in 6 to 12 weeks. The quick implementation time is one of the benefits of the Software as a Service model. Users can also implement eMESA Live in a "pilot" capacity at one site, and then roll-out additional instances. eMESA Live is priced per-users, so the monthly subscription cost will be adjusted as more users are added to the system.
Ideally, DTS will retain access to the development site for support, and have limited production access to remotely assist with patches, support and software maintenance. All DTS software solutions – whether in development of customer specific software or development of DTS proprietary commercial solutions – are guided and managed by DTS’s SAS 70 procedures.
We offer many levels of support, ranging from 9x5 support to 24x7x365, depending on your needs. You can contact our support via e-mail, phone call, or web-based trouble ticketing. In addition, eMESA Live automatically notifies our help desk of any application errors when they occur, meaning our technicians probably know there is a problem before you do.
Typically, we implement eMESA Live using the following methodology:
eMESA Live is designed to be user-friendly, so training time is minimal. For one recent eMESA Live customer, training classes for the ERP system typically consumed 80 hours. The eMESA Live training classes, by contrast, took 4 hours, but most students were done with the class in 2 hours!
eMESA Live is the perfect complementary tool to Mincom Work Planner. In fact, it is jointly marketed together with Mincom as a solution that completes the entire maintenance lifecycle.
New functionality is being added continuously. Currently, eMESA Live covers Maintenance, Warehousing, Production, Accounts Payable, Finance, and some Purchasing functionality, with more features on the way.
eMESA is currently use by many major companies and organizations, including:
eMESA Live is designed as a bolt-on application that utilizes the ERP system's Middleware API to process information. As a result, adding eMESA Live typically requires no changes, or in some cases minimal changes, to the ERP. eMESA Live is simply an alternative user-interface to the information and data that currently resides in the ERP. However, many of our customers find that eMESA Live quickly exposes inaccurate and incorrect information in the ERP. As a result, it's not uncommon for our customers to launch data clean-up efforts to remove legacy or unwanted information following an eMESA Live implementation.
Yes. Contact your account representative and we can arrange a trip to an eMESA Live site. Many of our customers enjoy hosting potential eMESA Live customers, as the more eMESA Live implementations exist, the better the product becomes!
We work extensively with ERP vendors to ensure that our product is compatible with future releases. We participate in the certification programs offered by many ERP vendors. In addition, by utilizing the ERP Vendor-endorsed API instead of any proprietary integration techniques, we can ensure that eMESA will be compatible with future ERP releases. By strategically partnering with the ERP vendors, we gain early releases of software to test compatibility before it's released to the general public.
None! eMESA Live uses the credentials of each user to perform a transaction in the back-end ERP. As a result, whatever privileges a user has in the ERP will be reflected in eMESA. eMESA Live does not circumvent ERP security.
We currently have the following certifications and partnerships in place:
The warranty period is the term of the applicable agreement, and includes software and support. The warranty will cover bug fixes, upgrades, and support (depending on the level of support subscribed to by the customer).
Yes, the retainer can be calculated based on an agreeable hourly rate, a practice that benefits both the customer and DTS. DTS has arrived at its suggested retainer through experience with previous customers.
Yes and yes. Throughout the years we found that the use of retainers benefits both parties.
Contact us today and let's discuss your company's needs. Our friendly and knowledgable sales team will assist you through the ordering process and answer any questions or concerns you may have. We can even schedule an onsite demo at your location or over the web.
We have several ways to contact us: